Privacy Policy

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Privacy Policy

Above & Beyond Care

At Above & Beyond Care, we respect your privacy and protect your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission requirements. This policy explains how we collect, use, store, and share your personal information.

1. Information We Collect

We collect personal and sensitive information needed to provide our NDIS services safely and effectively. This may include:

• Your name, date of birth, address, and contact details
• NDIS number and plan information
• Health and medical details related to your support needs
• Emergency contact and next-of-kin details
• Communication records, service notes, and feedback

2. How We Collect Information

We collect information directly from you, your authorised representative, or relevant third parties such as plan managers, support coordinators, or health professionals, only when you consent or when required by law.

3. Why We Collect Your Information

 We use your information to:

• Deliver and manage NDIS services
• Develop individualised support plans
• Communicate with you and your representatives
• Maintain accurate records as required under NDIS guidelines
• Meet legal, regulatory, and reporting obligations

4. How We Store and Protect Your Information

We keep your personal information secure in both physical and electronic formats. Access is restricted to authorised staff only. We use password-protected systems and secure storage to prevent loss, misuse, or unauthorised access.

5. Sharing of Information

We only share your information when:

• You give consent
• It is necessary for your support or care
• It is required by law or a government agency such as the NDIA or NDIS Commission
• There is a risk to your safety or the safety of others

We do not share your information for marketing purposes.

6. Access and Correction

You have the right to access and correct your personal information at any time. To request access or correction, contact us by phone or email. We will respond within a reasonable timeframe and make the necessary updates.

7. How Long We Keep Your Information

We keep your records for as long as required by NDIS and Australian law. Once no longer needed, we securely delete or destroy them.

8. Website and Online Privacy

 When you visit our website, we may collect non-personal information such as browser type, pages visited, and time spent on the site to improve your experience. We do not store personal details unless you submit them through our contact form.

9. Complaints and Feedback

If you believe your privacy has been breached, contact us immediately. We will review your concern promptly and work to resolve it.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

or

NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au

10. Contact Us

Above & Beyond Care

Address:  7 Foster Dr. Bundaberg, North QLD, 4670 

Phone:  07 4139 0501 

Email: admin@aboveandbeyondcare.com.au

We may update this Privacy Policy to stay compliant with changes in law or our business practices. The latest version will always be available on our website.